One of the features of the lead-up to Christmas 2021 was the large scale of customer cancellations and “no shows” in the hospitality and travel sector here in Ireland, as plans were changed by many customers to accommodate and respond to the widespread impact of and concerns around the Omicron Covid-19 variant. In some cases the customer may have paid a non-refundable deposit for the reservation, which was retained by the business as compensation when the reservation was subsequently cancelled.
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